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If any of our customers wish to exchange the product purchased through mduttaandsons.com visit our outlet which is selected at the time of purchase. Please call any of the nearest M.Dutta outlets to know more about the in store exchange policy.
Following policies are applicable for the exchange through online.
Customers will get 100 % of the invoice value if the product is exchanged within 7 days of purchase.
Contact our customer care team and inform the details of the item you wish to return to us along with the Order No.
Follow the return procedure mentioned above to return the product to us.
If you have received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
During the exchange, return the product with its original bill/product certificate. Loss of the original product certificate/Invoice would result in a deduction of Rs. 500.
Once the returned product is received by M.Dutta and after successful completion of the quality check, The you will able to exchange your old product to new product
If gala fill in a gold bala then we ae unable to exchage at any cost
We offer a Lifetime Exchange option for all purchases made from mduttaandsons.com
Contact our customer care team and inform the details of the item you wish to return to us along with the Order No.
Follow the return procedure mentioned above to return the product to us.
Once the returned product is received by M.Dutta and after successful completion of the quality check, The you will able to exchange your old product to new product
The value of the returned product will be calculated based on the prevailing gold/Diamond rates mentioned in www.mduttandsons.com The Exchange amount will be based on the product weight. No making charges/GST will be refunded for the returned product.
Please refer the table below for the Exchange Values,
| CATEGORY | VALUE |
|---|---|
| Coins | 100% of Published rate |
| Gold Jewellery | 100% of Published rate |
| Diamond Jewellery | 100% of Published gold rate and upto 90% invoice value of Diamond |
| Platinum | 100% of Published Platinum rate and upto 80% Invoice value of Diamond |
| Uncut Jewellery | 100% of Published gold rate and upto 80% invoice value of Uncut Diamond |